Three GDPR questions you should ask your UC supplier

There are a number of vital questions customers can raise to better understand their provider’s GDPR status.

Three GDPR questions you should ask your UC supplier

From interactive whiteboards to smart documents, the workplace is more connected than ever before, and businesses continue introducing a host of new technologies to drive collaboration and productivity across fast-growing, often global workforces. This has led to a significant uptake in Unified Communication (UC) solutions, which now leverage a myriad of digital avenues, to intelligently connect employees and improve workplace experiences through quick and easy interactions.

Yet, with larger and more digital workforces inevitably comes larger pools of user data, which must be handled and stored appropriately across a range of UCaaS systems and within the constraints of the recently-enforced General Data Protection Regulation (GDPR). Designed to give people more control over how their data is both used and stored by businesses, GDPR has forced companies to upgrade their UC systems to meet its requirements and offer users maximum security when communicating through unified, cloud-based channels.

As a result, UC suppliers have faced pressures to ensure they not only take the necessary steps to ensure their business meets the demands of GDPR, but also take measures to reassure their customers that both their company and employee data is fully protected when in the hands of their service.

Nine months on from its enforcement, many are still grappling with its requirements in an effort to achieve full GDPR compliance and customers remain unsure of exactly how their provider plans to keep their data secure, as the workplace continues to digitise. There are now however, a number of vital questions customers can raise to better understand their provider’s GDPR status.

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